Customize Your Experience ...

Thank you for considering Folan for your home care needs! We want to customize our services to your preferences to make this the most outstanding home improvement experience you've ever had.

Will you tell us what’s most important to you? In case we've left out anything, we've included space at the bottom so you can tell us exactly what you want...

Customize Survey

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Email    Phone
 

Please give each of the following a number
1 means most important to you; 5 means least important:

1. A response to my request for an estimate within 24 hours:
Most important 1    2    3    4    5  Least important

2. A professionally written estimate (not an email or hand-written form):
Most important 1    2    3    4    5  Least important

3. A full explanation of exactly what to expect on my project:
Most important 1    2    3    4    5  Least important

4. A schedule detailing what and when something will be done:
Most important 1    2    3    4    5  Least important

5. A guideline and tips on what I can do to help keep my project on time and within budget:
Most important 1    2    3    4    5  Least important

6. Help/verification on the color(s) I need to select, or that I have already selected, so I don’t make a mistake:
Most important 1    2    3    4    5  Least important

7. Professionals who come when they said they will:
Most important 1    2    3    4    5  Least important

8. The project to finish on time:
Most important 1    2    3    4    5  Least important

9. The project to finish on (or under!) budget:
Most important 1    2    3    4    5  Least important

10. Opportunity to change my mind, but with immediate feedback that tells me how my change may impact the schedule and/or budget:
Most important 1    2    3    4    5  Least important

11. My house to stay as calm and orderly as possible:
Most important 1    2    3    4    5  Least important

12. At the end of each day, the project workspace is clean and neat (whether inside or outside of my house):
Most important 1    2    3    4    5  Least important

13. No damage to any of my property (even if everyone believes a few trampled plants or scuff marks are "normal" for this type of work):
Most important 1    2    3    4    5  Least important

14. A more practiced eye than mine to critique the work with complete honesty:
Most important 1    2    3    4    5  Least important

15. Someone to walk through the finished project with me, make sure I'm completely happy with everything, and answer any other questions I might have:
Most important 1    2    3    4    5  Least important

16. A regular and detailed progress report on my project so I always know what's finished and what still needs to be done:
Most important 1    2    3    4    5  Least important

17. A single point of communication—just one person who checks with me to take my additional instructions, answer my questions, etc.:
Most important 1    2    3    4    5  Least important

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